mpo567Frequently Asked Questions

We require your legal name, date of birth, and national identity document number during signup. When you request your first withdrawal, we ask you to upload a photograph of your ID (KTP, passport, or equivalent) and sometimes a proof of address. Proof of address can be a recent utility bill, bank statement, or government-issued document showing your name and current address. Users across Jakarta, Surabaya, Bandung, and Medan follow the same verification process. We review these documents within 1–2 business days. If we need clarification, our support team contacts you directly.

After you submit a withdrawal request, our team reviews it within 24 hours. If your account is verified and the withdrawal does not trigger our fraud checks, we approve it and send the funds to your bank or payment provider (DANA, e-wallet, mobile banking, local payment, or virtual account). The actual arrival time depends on your payment method and bank processing speed—typically 1–3 business days for bank transfers. During Idul Fitri or Idul Adha holidays, processing may take longer. We notify you via email or dashboard message when your withdrawal is approved and when funds are transferred. If we need additional information or verification, we contact you immediately.

You can adjust most account settings—email, phone number, preferred language, timezone—directly in your account dashboard under "Settings" or "Profile". You can also change your password, enable two-factor authentication, or adjust notification preferences. If you wish to pause or temporarily close your account, contact our support team and explain your reason. We can deactivate your account for a specified period (typically 7, 14, or 30 days) or permanently close it if you request. We do not restore deleted accounts, but you can open a new one at any time. Account pause or closure does not affect your wallet balance; you can withdraw any remaining funds before closure.

Our support team handles English and Indonesian. You can reach us via email, live chat (available during stated hours), or in-app messaging. Response time is typically within 2–4 hours for live chat and email during business days. We maintain a separate ticket system for complex issues; you receive a ticket number and can track status in your account. During weekends or late evening hours, response times may be longer. You can switch your account language in Settings; this affects the interface, game labels, and support communications.

To deposit via local payment, online payment, or e-wallet, go to your wallet and select "Deposit". Choose your preferred payment method from the list. You will be prompted to enter the amount. The system generates a payment link or QR code. You scan the code or open the link in your payment app (mobile banking, local payment, or online payment). Confirm the transaction in your app, and the funds transfer to your mpo567 wallet instantly. Your account balance updates within seconds. If the transaction fails, your money is returned to your app within 24 hours. For e-wallet and mobile banking, the process is identical. Minimum deposit amounts vary by method; these are shown during checkout.

Bonus terms vary. New-account bonuses are typically available on your first deposit. If we offer a bonus, it is credited to your account with a wagering requirement—you must use the bonus in games or markets before withdrawing it. The specific requirement (e.g., the playthrough count or eligible games) is stated when you claim the bonus. Most bonuses expire 7–30 days after credit if unused. Bonuses may not be transferred, combined, or withdrawn without meeting the requirement. Withdrawal attempts before the requirement is met may fail. Always review the bonus terms before claiming; they are displayed on the promotion page and in your account notifications. We do not offer fixed bonus amounts; terms apply to all offers.

We offer betting markets on major football leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, and international qualifiers. Markets typically include match outcomes (win/draw/loss), over/under goals, both teams to score, and handicap bets. Match schedules and available markets change daily based on fixture calendars. You can view all upcoming matches in the "Football" section of your account. Live betting markets open when matches begin; odds update in real time. We also cover esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Game rules are detailed on each market page; review these before placing a bet.

mpo567 operates in jurisdictions where online gaming is lawful. We serve users in Indonesia and other supported regions. Our services are not available in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their access complies with their own local law. If we detect that an account is in a prohibited jurisdiction, we may close it and withhold funds pending investigation. Service availability can change; we announce any changes on our homepage and in account notifications. If you are unsure whether mpo567 is available in your location, contact our support team or review our Legal Notice